Returns & Exchanges
At Omafiets, we want you to be fully satisfied with your gear; if your purchase isn't the perfect fit for your cycling journey, you can return or exchange it within 30 days of delivery. All items must be in original, unused condition with tags attached to qualify for a full refund.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Pack Your Gear
Securely place the items in their original packaging, ensuring all components and manuals are included to avoid restocking fees.
Label and Ship
Print the prepaid shipping label provided via email, attach it to your package, and drop it off at any authorized carrier location.
Refund Processing
Once our technicians inspect the returned equipment, we will process your refund or ship your replacement within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing